Last Updated: January 03, 2025

At Oxide Limited, we are committed to delivering high-quality service and maintaining transparent, respectful relationships with all our clients. If you have a concern or complaint, we encourage you to share it so we can address it promptly and professionally.

How to Submit a Complaint

Please email your complaint to admin@oxideltd.com, including:

• Your name and contact information
• A brief description of the issue
• Any relevant documentation or context

Our Process

• Acknowledgement: We will confirm receipt of your complaint within 2 business days.
• Investigation: A member of our team will review the issue, possibly reaching out for additional details.
• Resolution: We aim to resolve most complaints within 10 business days. If further time is required, we will keep you informed of the timeline.

Escalation

If you are unsatisfied with the outcome, you may request a formal review by a senior team member or propose mediation as a next step.